Refund policy

Returns & Refunds Policy

At Bamboom, we want every little one dressed in comfort and every parent shopping with confidence. If you are not fully satisfied with your purchase, we are here to make it right.

Eligibility Window

Returns and exchanges are accepted within 7 working days from the date of delivery.
Requests raised after 7 working days will not be eligible for return or exchange.

How to Initiate a Return / Exchange

Contact our Customer Support Team via the link on our website within 7 working days.
Our team will verify your request and share step-by-step instructions along with shipping details.
Once approved, a reverse pickup will be scheduled within 2–3 working days.
A reverse shipping fee of ₹99 applies, which is waived if you opt for a wallet refund.

Self-Ship Option

If reverse pickup is unavailable at your pincode, you may courier the item to our warehouse. Please share the tracking details with our support team after dispatch.

Return Conditions

Items must be unused, unwashed, and in their original condition.
Original tags and packaging must be intact.
Items that are washed, used, damaged, or missing tags will not be accepted.

Refund Options

Prepaid Orders: Refund credited to the original payment source (UPI / Card / Net Banking).
COD Orders: Refund transferred directly to your registered bank account.
Wallet Refund: Instant credit to your Bamboom wallet; ₹99 reverse shipping fee waived.

Post-Inspection Process

After the item is picked up, it undergoes a quality inspection at our warehouse. Refunds or replacements are processed within 5–7 business days of successful pickup.
Shipping charges paid at the time of order are non-refundable.

Note: Bamboom reserves the right to reject returns that do not meet the above conditions. For hygiene reasons, innerwear and accessories are non-returnable.

Cancellation Policy

We understand that plans change. Here is everything you need to know about cancelling your Bamboom order.

Before Dispatch

Orders can be cancelled within 24 hours of placement, provided they have not been dispatched.
To cancel, contact our support team immediately through the link on our website.
Once confirmed, a full refund will be processed to your original payment method within 5–7 business days.

After Dispatch

Orders that have already been shipped cannot be cancelled.
In such cases, you may initiate a return after delivery as per our Return & Exchange Policy above.

COD Orders

For Cash on Delivery orders, cancellations can be made before dispatch at no charge.
Repeated cancellations or refusals at delivery may result in COD being restricted on your account.

Cancellation by Bamboom

In rare cases, Bamboom may cancel orders due to stock unavailability, payment issues, or if the delivery address is not serviceable. You will be notified promptly and a full refund will be issued.

Auto-Cancellation Due to Failed Delivery

If our courier partner is unable to deliver your order after 3 delivery attempts, the order will be automatically cancelled and returned to our warehouse.
Common reasons for failed delivery include: incorrect/incomplete address, recipient unavailable, wrong contact number, restricted delivery area, or COD payment refused at doorstep.
For prepaid orders, a refund will be processed after the package is received back at our warehouse. Shipping charges will not be refunded.
For COD orders, no refund is applicable as no payment was collected.
To avoid failed deliveries, please ensure your address and contact number are accurate at the time of placing the order.